JetBlue computer outage hinders airline operations, again - News Coverage

JetBlue computer outage hinders airline operations, again

Another month, another computer outage snarling morning travel.

JetBlue reported Tuesday morning that operations had been slowed by what it called a “global Sabre outage impacting multiple airlines.” By 5:22 a.m. EDT, the airline tweeted that its systems were recovering but that customers might experience longer-than-average waits at some airports as it worked to catch up.

It was the third such outage in as many months for Sabre, the backbone of many airlines’ reservations systems and other critical tech functions. Without its systems, airlines are unable to check in passengers or issue boarding passes, nor can customers check themselves in at self-serve kiosks.

“Sabre experienced a technical issue that impacted some of our customers this morning,” spokesperson Jess Matthias told USA TODAY. “We are now in recovery, and airlines are returning to normal operations. We apologize for any inconvenience.”

When Sabre’s system went down on March 26 and April 29, American and Alaska were also affected. However, American and Alaska told USA TODAY they were not impacted this time. 

Matthias did not say how long the latest outage lasted or elaborate on its extent.

Contributing: Dawn Gilbertson, USA TODAY

 

 

 

 

 

 

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